Terms of Service
Influx Technologies AI LLC
Effective Date: April 17, 2026
Last Updated: April 17, 2026
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the services, website, and platform provided by Influx Technologies AI LLC ("Influx," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms.
"Services" refers to Influx's AI-powered patient recall, reactivation, appointment scheduling, and revenue recovery platform for dental practices, including all associated SMS, voice, and data integration functionality.
2. Eligibility
Our services are designed for licensed medical practices and authorized medical professionals operating in the United States. By using our services, you represent that you have the authority to bind your dental practice to these Terms.
3. Description of Services
Influx provides automated patient recall and reactivation via SMS and voice, AI-powered call handling and scheduling, integration with practice management systems (PMS) including Dentrix, Open Dental, and Curve Dental, and analytics and reporting on patient engagement and revenue recovery.
We reserve the right to modify, update, or discontinue any feature of our services at any time with reasonable notice.
4. Account and Access
Medical practices are responsible for providing accurate business and contact information, maintaining the security of account credentials, all activity that occurs under their account, and ensuring that authorized users comply with these Terms.
5. Data and HIPAA
Influx operates as a Business Associate under HIPAA. Our processing of protected health information (PHI) is governed by the Business Associate Agreement (BAA) executed between Influx and each medical practice client.
The medical practice (Covered Entity) is responsible for obtaining appropriate patient consent for communications, ensuring the accuracy of patient data provided to Influx, and complying with all applicable HIPAA requirements as a Covered Entity.
Influx is responsible for processing PHI only as authorized by the BAA and the medical practice's instructions, implementing appropriate safeguards to protect PHI, and reporting security incidents as required by HIPAA and the BAA.
6. SMS and Voice Communications
Influx sends SMS messages and places calls to patients on behalf of medical practices. The medical practice is responsible for obtaining proper patient consent for SMS and voice communications, maintaining opt-in and opt-out records, and complying with the Telephone Consumer Protection Act (TCPA) and all applicable messaging regulations.
Influx provides opt-out mechanisms (STOP/HELP) in compliance with carrier requirements and A2P 10DLC standards.
7. Fees and Payment
Service fees are defined in the separate service agreement or order form executed between Influx and the medical practice. Fees are billed monthly unless otherwise specified. Payment is due upon receipt of invoice unless other terms are agreed in writing. Late payments may result in suspension of services after written notice. All fees are non-refundable unless otherwise stated in the service agreement.
8. Intellectual Property
All technology, software, algorithms, designs, trademarks, and content comprising the Influx platform are the exclusive property of Influx Technologies AI LLC. Medical practices are granted a limited, non-exclusive, non-transferable license to use the platform for the duration of their service agreement.
You may not copy, modify, or reverse-engineer any part of the platform; resell, sublicense, or distribute access to the platform; or use the platform for any purpose other than its intended dental practice operations.
9. Acceptable Use
You agree not to use our services to send unsolicited or spam messages, transmit content that is unlawful, harassing, or fraudulent, interfere with the operation or security of the platform, violate any applicable law, regulation, or third-party rights, or misrepresent your identity or the source of communications.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INFLUX TECHNOLOGIES AI LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, INCLUDING BUT NOT LIMITED TO LOST REVENUE, LOST PATIENTS, OR DATA LOSS.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO INFLUX IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
11. Indemnification
You agree to indemnify and hold harmless Influx Technologies AI LLC, its officers, employees, and contractors from any claims, damages, or expenses (including reasonable attorney fees) arising from your use of the services, your violation of these Terms, your violation of any law or regulation, or your failure to obtain proper patient consent.
12. Termination
Either party may terminate services in accordance with the terms of the executed service agreement. Upon termination, Influx will cease processing patient data on your behalf, access to the platform will be revoked, data will be handled in accordance with the BAA and applicable law, and outstanding fees remain due and payable.
13. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
Influx does not guarantee specific revenue recovery outcomes, patient response rates, or appointment volumes. Results vary based on practice size, patient demographics, and engagement patterns.
14. Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Massachusetts.
15. Modifications
We may update these Terms from time to time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of the services after changes constitutes acceptance of the revised Terms. Material changes will be communicated with at least 30 days' notice.
16. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms, together with the applicable service agreement, BAA, and Privacy Policy, constitute the entire agreement between you and Influx Technologies AI LLC regarding the use of our services.
18. Contact Us
If you have questions about these Terms, please contact us at:
Influx Technologies AI LLC
Email: influxtechai@gmail.com
Website: influxtechnologiesai.com